

Sticker transponders can be used to pay tolls on every tolled bridge, lane and road in California.ĭrivers with sticker transponders pay the full toll regardless of eligibility.Ī switchable transponder can be obtained by opening up an account with one of California’s other tolling agencies. Prior to starting each trip, it is the driver's responsibility to indicate the number of occupants in the vehicle by moving the switch to the appropriate setting (1, 2, 3+).ĭue to processing and fulfillment delays, switchable FasTrak® transponders are out of stock until September 2020. Online: Go to the bottom of the Illinois Tollway Contact Us page and click on the green 'Customer Service Team' button.
#Ipass customer service center location for free#
To be eligible for free or discounted toll rates, drivers need a switchable FasTrak transponders (also called FasTrak Flex ®) that has a small black switch that can be moved to indicate the number of occupants in the vehicle. On some of California’s express lanes, qualifying carpools and other select vehicles are eligible for free or discounted toll rates. E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234, or bring your transponder to a Service Center location.

When we aren’t available to chat, the best way to reach us is to email support at, and we will get back to you within two. Our highly skilled support technicians are available 24/7 via chat, email and phone. It's important to get a transponder from the agency that operates the bridge, lane or road that you’ll use most, because each tolling agency has its own rules and minimum requirements. We are dedicated to providing our customers and partners with the most responsive and comprehensive support possible.
